📞 +359 2 987 6543 ✉️ info@granfondobulgaria.com
🕐 Mon-Fri: 9:00 - 18:00

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours.

Race Headquarters

Gran Fondo Bulgaria
National Palace of Culture
1 Bulgaria Square
1463 Sofia, Bulgaria

Office Hours

Monday - Friday 9:00 - 18:00
Saturday 10:00 - 14:00
Sunday Closed

Race Week (June 9-15):
Extended hours & on-site support

📍 Find Us

Race headquarters at the National Palace of Culture, Sofia

FREQUENTLY ASKED QUESTIONS

📝 Registration

You can register online through our website. Click the "Register" button in the navigation menu, choose your race distance (Gran Fondo 160km, Medio Fondo 110km, or Piccolo Fondo 60km), fill in your details, and complete the payment. You'll receive a confirmation email within 24 hours.

Yes, you can change your race distance up to 30 days before the event at no additional cost (if upgrading, you pay the difference). Changes within 30 days of the race incur a €10 admin fee. Contact us at info@granfondobulgaria.com to make changes.

Refunds are available as follows: 100% refund up to 90 days before the event, 50% refund 30-89 days before, and no refund within 30 days. However, you can transfer your entry to another participant for a €15 fee up to 14 days before the race.

🚴 Race Day

Race starts are staggered: Gran Fondo (160km) starts at 7:00 AM, Medio Fondo (110km) at 7:30 AM, and Piccolo Fondo (60km) at 8:00 AM. Please arrive at least 45 minutes before your start time for final preparations.

Race pack collection is at Sofia Expo Center (Hall 3) on Saturday, June 14th from 10:00 AM to 7:00 PM. Limited collection is also available on race morning (5:30-6:30 AM) at the start area, but we strongly recommend Saturday collection to avoid stress.

Essential items: Your bike (obviously!), helmet (mandatory), race number bib, cycling shoes, and ID. Recommended: spare tube, pump/CO2, multi-tool, energy gels/bars, sunglasses, sunscreen, and a rain jacket if weather is uncertain. Aid stations provide water and nutrition.

✈️ Travel & Accommodation

The Metro (Line M4) is the fastest and cheapest option - just 1.60 BGN and 20-25 minutes to the city center. For convenience with your bike, we recommend pre-booking a private transfer through our partner service, which offers bike-friendly vehicles.

Yes! Most airlines accept bikes as checked luggage (fees vary, typically €50-100 each way). Pack your bike in a proper bike box or bag with handlebars turned, pedals removed, and tires slightly deflated. Some participants also use bike rental services in Sofia.

Yes, we have partnered with local bike shops offering high-quality road bikes for rent. Prices start from €50/day for carbon road bikes. Book in advance through our website or contact us for recommendations. Bike fitting is included with rentals.

🔧 Technical

Standard road bikes only. TT/triathlon bikes, aerobars, recumbents, and e-bikes are not permitted. Gravel bikes are allowed but not recommended due to road surfaces. All bikes must have functioning front and rear brakes.

Yes! We have neutral support vehicles from Shimano on course, plus mechanical assistance at all feed zones. They can help with basic repairs (flat tires, minor adjustments). However, we recommend carrying your own spare tube and basic tools just in case.

Still have questions?

Can't find the answer you're looking for? Our team is here to help!

Contact Us
🆘

Race Day Emergency Contact

For emergencies during the race weekend (June 14-15, 2025)

+359 888 000 911 Available 24/7 during race weekend